FAQ

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Frequently Asked Questions

How do I schedule a pickup for my package?
Scheduling a pickup is easy! You can do it conveniently through our online platform or by contacting our customer service team.

What types of packages do you handle?
We handle a variety of packages, including documents, parcels, gifts, and specialized items. Our services cater to diverse shipment needs.

Is there a weight limit for packages?
While we can accommodate a range of weights, specific weight limits may apply to certain services. Contact our team for details based on your shipment.
Can I track my package in real-time?
Yes, our services include real-time tracking. You can monitor your package’s journey from pickup to delivery through our user-friendly online tracking system.
What's the difference between Same Day and Next Day Service?
Same Day Service ensures delivery on the same day, while Next Day Service guarantees arrival by the next business day. Choose based on urgency and budget.
How can I pay for your courier services?
We accept various payment methods, including credit cards and electronic funds transfer. Payment details will be provided during the scheduling process.
What happens if my package is fragile or valuable?
We offer specialized handling for fragile and valuable items. Please inform us during scheduling, and we’ll ensure these packages receive the care they need.
Do you provide packaging materials?
Yes, we offer packaging materials for an additional fee. Alternatively, we recommend ensuring your packages are securely packed before our courier’s arrival.
Can I change the delivery address after scheduling?
Address changes may be accommodated depending on the service and delivery stage. Contact our customer service team promptly for assistance.
What COVID-19 safety measures do you have in place?
We prioritize safety. Our couriers follow strict hygiene protocols, and we offer contactless delivery options to minimize physical interaction.
Are there additional charges for after-hours deliveries?
Yes, after-hours deliveries may incur additional charges. Contact our customer service for details and pricing specific to after-hours services.
Do you offer discounts for frequent shipments or bulk deliveries?
Absolutely! We have special packages and discounts for businesses with frequent shipments or bulk deliveries. Contact our business solutions team for personalized offerings.

What is the average delivery time for local shipments?
The average delivery time for local shipments depends on the service selected. Please refer to our service details or contact our team for specific information.

How do I inquire about specialized services not listed on your website?
For inquiries about specialized services, like dedicated drivers or out-of-zone deliveries, contact our customer service team. We’re here to accommodate unique shipment needs.

What should I do if my package is not delivered on time?
We strive to meet delivery timelines. If there are unexpected delays, our team will communicate promptly and work to resolve the issue.

Is there a way to expedite the delivery of my package in case of an emergency?
Yes, in emergencies, our Rush/Emergency Service can expedite your package’s handling and delivery. Contact us for immediate assistance.

Can I request a dedicated driver for my regular shipments?
Certainly! Dedicated drivers can be arranged for regular shipments. Contact our customer service team to discuss your specific requirements.

Do you handle out-of-zone deliveries, and how are they priced?
Yes, we handle out-of-zone deliveries. Pricing depends on the distance and specific service. Contact our team for a quote tailored to your needs.

Are there any restrictions on the content of the packages you can deliver?
While we can handle various shipments, some restrictions may apply. Please refer to our terms and conditions or contact our team for specific information.

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